Frequently asked questions

Straight answers to the questions teams ask before and after launch.

How long does implementation take? Smaller programs can be up and running in a few days. Larger, multi-location organizations often phase in programs/locations over several weeks to match training and communication timelines.

Volunteer Matrix has a special "Initial Setup" configuration assistant feature. This will guide your organziation through 18 simple steps to configure your new system so that you 100% know you are ready to go live (your free-trial site becomes your live site). There are a few steps that the Volunteer Matrix team will do for you, like importing your previous volunteers/schedule data, and modifying the registration form(s). Generally speaking, anything we need to do for you is completed in 24 hours.

As well, during the setup, we can assist you via chat, email, phone or screen sharing.

Can we run multiple locations or departments? Yes. Many organizations use separate calendars and URLs per location or program, with roll-up reporting for leadership. Admin users can also be limited by Project Category or Project so that you can limit each admins access if desired. Do you support kiosk or QR check-in? Yes. You can capture attendance and hours with kiosk check-in, QR, or self-entered hours depending on the program. The Kiosk is very simple and runs on any pad device or computer with internet access. No volunteer logins are required. We are interested in checking out Volunteer Matrix more, what are the options? You can click the Demo button to schedule a live software demonstration (usually about 1 hour). After the demo, you can complete the Free-Trial form on our site, and we will setup your 30 day free trial site within 24 hours for your team to use. This will be your eventual live site and is not limited in any way, you can even go live during the free trial time if desired. How is Volunteer Matrix different from generic scheduling tools? Volunteer Matrix is extremely flexible and supports one time volunteers as well as recurring, long-term volunteer programs with qualifications, roles, and real-world constraints. Other generic software treat volunteers like calendar appointments; we treat them like long-term relationships. Do we have to change the way we already schedule volunteers? Most likely, No. We start by modeling how you already run your program and then with our 25+ years experience, help you standardize where it makes sense. Most organizations start with one program/location and expand once staff and volunteers see the benefits.

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