Support is always included for free - by email, chat, phone & screen sharing.
Whether it's a quick question, or new employee training, we are here and available to make sure that you get the most out of the Volunteer Matrix system.
Support is integrated into Volunteer Matrix - while using your system, look for the green "+" to the left of any item, clicking that will open additional information on that item. Further, each screen has a right side green HELP tab - clicking that will open a Help drawer pertaining to just the current screen, which contains answers to common questions as well as informative videos which allow you to self help and self train anytime desired. Located here is also the "Ask a question" box, which will send us your question, often we respond in 15 minutes or less. Using this option also includes the screen settings, which facilitates our automatically knowing what screen you are on, and what settings/information were displayed at the time.
Also look for the "System Updates" section on your Dashboard HomeBase which lists system updates, improvements, and additional information about those updates.
For support just send us an email, use the lower right CHAT feature, or give us a call @ (808) 982-4174. We are happy to do a screen sharing session anytime we are providing support.
All emails are responded to same day, usually in less than 1 hour.
Volunteer Matrix is a US military veteran designed and programmed software since 2000.